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Service Maintenance Plans
Services Offered:
Device Monitoring
Remote Rebooting
Priority Service
Email ticket support response
Phone support response
Yearly System Checkup & Cleaning
Programming Changes to Control System by Cine Acoustic Remotely or Onsite | Service call hours included
Service Plan Cost – billed monthly:
Silver Plan
Reactive
up to 8x per year
Up to 48hrs
Business Hours
Business Hours
Once a Year
Up to 1x per year (not exceed 2 hours)
$199/Month
Gold Plan
Proactive
Unlimited
up to 24hrs
Extended Hours
Extended Hours
Once a Year
Up to 2x per year | 4hrs
$300/Month
Non-Maintenance Service Call Rates
Remote Tech Service call Hourly Rate
$95/Hourly
On-site Tech Service call Rate + Drive time
$125/Hourly
Minimum Drive time
$40.00
After Hours and weekend Onsite Support
$150/Hourly
On Site Programmer Hourly Rate
$200/Hourly
Because Plans are billed monthly, you must give a 30 day cancellation prior to your next billing date. If you are NOT on a service plan above, Any and ALL work is billed at a rate above under Non-Maintenance Service Call Rates.
Cine Acoustic LLC normal business hours are Monday to Friday 0900am -0500pm.
Extended hours are till 08:00pm and on weekends.
Terms in our Service Agreement applies to ALL Audio visual, Lighting control and Control Systems. You can find a copy of service agreement on our website under “Service Agreement” tab.